Frequently
Asked Questions

You’re not supposed to know code! Focus on what you do best and let Genie handle the rest. The beauty of our generator is that you don’t have to have any experience or knowledge of coding. Let Genie do the work for you!

Absolutely! As long as your questions remain within what’s being offered, we’ll make sure you’re not left in the dust. We encourage you to utilize the following options whenever you need help:

✓ Go through our Genie 101 course
✓ Reach out via the chat widget (bottom right corner)
✓ Join one of our bimonthly Genie walkthroughs (they’re free!)
✓ Check out our Help Center
✓ Ask the community
✓ Book a 1:1 call with one of our team members
✓ Hire a specialist

Yes! Dub-ins is now fully compatible with Dubsado’s brand new form builder. With the builder’s new features, you have even more options to combine Dub-ins and native Dubsado elements to truly build an impactful template.

The new architecture of Dubsado’s builder enables you to utilize our Conditional Logic tool with even more enhancements. Now you can display or hide Dubsado blocks based on the selection of checkboxes, packages, multiple choice questions, dropdowns, and even workflow select dropdowns! The ease of design and functionality is virtually seamless.

Single Purchases: A one-time purchase is the purchase of any product that we offer, that’s not a subscription (Dub+ Plan). For example, if you buy an individual plugin, that plugin is yours for life! You’ll receive all the necessary updates and features and we’ll notify you as soon as these updates are available.

If you decide to purchase one of our subscription plans (Emerald, Ruby or Diamond), you have access to ALL of our products for as long as you’re subscribed. Each plan offers different levels of access to our product:

Emerald Plan: If you’re only using Genie for your own business and Dubsado account, the Emerald Plan is for you.

If you’re a Dubsado Specialist and would like to use Genie on both your and your client’s account, the Ruby or Diamond Plan is for you.

Ruby Plan: The Ruby Plan permits you to use Genie on three active Brands (clients) from within your account.

Diamond Plan: The Diamond Plan gives you access up to 20 active brands (clients), unlimited one-click copy templates, access to become Dub+ Certified where we’ll feature you and put you front and center of Dub-ins to help you garner more leads.

Unfortunately, not anymore. For the last year, we have supported both the legacy and new form builder, but have recently discontinued support for the legacy builder. The two builders were essentially run on two different foundations and we had to make the difficult decision to move forward with the new form builder.

Dubsado will be removing the option to design forms on the legacy builder any day, so it’s best to future-proof your forms now, so you don’t have to worry about building them again once you (inevitably) have to transition to the new builder.

We have developed a healthy relationship with Dubsado over the years as one of their trusted partners. We strive to keep open communication with the Dubsado team as we find ways to develop our tool for the Dubsado Community while respecting Dubsado’s platform and the awesome work that they do!